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Cistera Networks – Unified Communications & Speech Analytics
Client: Cistera Networks
Industry: Unified Communications / Telecom
Project Duration: 6 Months
Technologies Used: SIP, .NET Core, Azure, VoIP APIs
Background
Cistera Networks, a leading provider of IP communication solutions, needed a robust system to unify call recording and speech analytics across multiple communication devices. Their goal was to turn unstructured voice data into strategic insights.
The Challenge
The original system was developed using outdated frameworks and had grown increasingly slow and difficult to maintain. Key challenges included:
- Poor performance and slow response times
- Outdated tech stack incompatible with modern devices
- Critical security vulnerabilities
- Inefficient user experience causing productivity bottlenecks
The Solution
Isoft Technologies was engaged to modernise the application, rebuild key modules, and improve overall performance and security. Our approach included:
- Rewriting the application in .NET Core and Angular for speed, modularity, and maintainability
- UI/UX overhaul for a cleaner, more intuitive experience
- Security upgrades including encrypted communications and better access controls
- Optimised APIs and database queries for faster data access and reduced load times
- Cloud deployment on Azure for scalability and easier updates
The Results
✅ Performance Boost: Application load times improved by over 60%
✅ Stronger Security: Vulnerabilities patched with robust security architecture
✅ User Satisfaction: Positive feedback from internal teams and clients on usability
✅ Future-Proofed Tech Stack: Platform now ready for upcoming AI and analytics features
“We knew our platform needed a serious upgrade, and Isoft delivered exactly what we needed. Their team modernised our system without disrupting operations and gave us the performance and security we were missing.”
— CEO, Cistera Networks
