Mobile Survey
Customers or staff can capture survey information using a mobile-first experience.
Moving & Relocation Case Study
Quoting Reduced From Approximately Two Hours to Under Ten Minutes
A mobile-first survey workflow combined AI-assisted item detection, automated volume calculations and structured digital information to prepare estimates much sooner.
<10 minutesestimate preparation reduced from approximately two hours
IndustryMoving & Relocation
Primary ConstraintManual Surveys
InterventionMobile AI Workflow
Measured ResultUnder 10 Minutes
The situation
Preparing a reliable estimate required a slow manual survey
The moving business relied on manual item recording and volume calculations. Preparing the information required for an estimate could take approximately two hours and often depended on an onsite visit.
The opportunity was not simply to digitise a form. It was to shorten the path from seeing the customer’s items to preparing a usable estimate.
Where time was being consumed
- Arranging and completing manual onsite surveys
- Recording household items individually and inconsistently
- Calculating or checking cubic-metre volumes manually
- Reconstructing survey information before estimate preparation
- Waiting for complete information before progressing the enquiry
The solution
A mobile-first survey from item capture to estimator review
Isoft developed a structured workflow that assists with identifying household items from images, calculates estimated volume and gives the estimator organised survey information for review.
Photo-Based Capture
Room and item images provide practical input without relying only on handwritten notes.
AI-Assisted Detection
The system assists with recognising inventory items visible in the supplied images.
Volume Calculation
Detected and confirmed items contribute to an automated estimated cubic-metre total.
Access Challenges
The workflow can capture operational details that may affect how a move is planned.
Estimator Review
Structured information reaches the estimator sooner for validation and estimate preparation.
The new workflow
From a room image to estimate-ready information
Survey
The customer or surveyor captures rooms, items and relevant move details.
Detect
AI assists with identifying items while users retain the ability to review them.
Calculate
Confirmed inventory contributes to the estimated total volume in cubic metres.
Prepare
The estimator receives structured information and can prepare the estimate sooner.
Measured operational result
Estimate preparation reduced to under ten minutes
The connected mobile workflow reduced the time required to assemble estimate-ready information and lowered the need for onsite visits.
~2 hoursapproximate previous estimate preparation time
<10 minutesestimate preparation after implementing the workflow
Fewer visitsby enabling a practical remote digital-survey option
The before-and-after preparation times reflect the confirmed result for this moving workflow.
Related capabilities
Explore the work behind this result
Which part of your moving workflow takes too long?
Book an Operational Systems Review to examine surveys, estimates, customer communication and job administration.