BrightLane Mobile

Background

Brightlane Shuttle Services aimed to improve customer experience by providing a convenient and efficient way for users to book rides, track shuttles, and manage their trips on the go.

Challenge

The company needed a mobile app that could streamline the booking process, provide real-time shuttle tracking, and enhance overall customer engagement.

Solution

Isoft Technologies developed a user-friendly mobile app with features including:

Real-Time Tracking: GPS-enabled tracking for live shuttle updates.
Easy Booking: Streamlined booking process with a few taps.
Customer Notifications: Automated alerts for booking confirmations, shuttle arrivals, and delays.

Results

The app led to a 40% increase in mobile bookings, improved customer satisfaction due to real-time tracking, and a 25% reduction in customer service inquiries.