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BrightLane Mobile
Background
Brightlane Shuttle Services aimed to improve customer experience by providing a convenient and efficient way for users to book rides, track shuttles, and manage their trips on the go.
Challenge
The company needed a mobile app that could streamline the booking process, provide real-time shuttle tracking, and enhance overall customer engagement.
Solution
Isoft Technologies developed a user-friendly mobile app with features including:
- Real-Time Tracking: GPS-enabled tracking for live shuttle updates.
- Easy Booking: Streamlined booking process with a few taps.
- Customer Notifications: Automated alerts for booking confirmations, shuttle arrivals, and delays.
Results
The app led to a 40% increase in mobile bookings, improved customer satisfaction due to real-time tracking, and a 25% reduction in customer service inquiries.
