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The Hepatitis Foundation – Health & Patient Care
Client: The Hepatitis Foundation
Industry: Healthcare / Patient Management
Project Duration: 4 Months
Technologies Used: .NET Core, Angular, Microsoft SQL Server, Custom CRM Framework
Background
The Hepatitis Foundation is committed to providing long-term care, monitoring, and education for people living with hepatitis. As their patient base grew, so did the need for a more robust digital system to support healthcare operations and improve patient outcomes.
The Challenge
The foundation struggled with:
- Disorganised patient records across multiple systems
- Manual appointment scheduling prone to errors
- Time-consuming report generation for internal and compliance use
- Limited oversight of treatment adherence and patient engagement
These inefficiencies made it difficult to scale operations and ensure consistent, high-quality care.
The Solution
Isoft Technologies designed and developed a customised CRM platform that included:
- Centralised Patient Records – A secure, searchable system for managing all patient information
- Appointment Scheduling Module – Automating follow-ups and reminders
- Automated Reporting Engine – For health trends, treatments, and funding reports
- Security & Privacy Protocols – Full compliance with healthcare data regulations
The Results
✅ 40% Reduction in Admin Time – Staff could now focus more on patient care
✅ 25% Improvement in Treatment Adherence – Thanks to timely reminders and streamlined follow-ups
✅ 35% Gain in Data Accuracy – With a single source of truth for all patient records
Client Quote
“We’ve been able to provide better, more consistent care to our patients thanks to Isoft’s CRM solution. The system is secure, efficient, and tailored to exactly what we needed.”
— Programme Manager, The Hepatitis Foundation
