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Cistera
Cistera Networks
Challenge
The client was struggling to find a reliable and cost-effective solution for recording communication across various devices, creating speech analytics opportunities, and transforming calls into actionable data.
Solution
Isoft helped Cistera Networks to develop an integrated group of SIP communication applications that optimize all-device communications. The call recording software captures conversations on all devices, creating speech analytics opportunities. Calls are transformed into actionable data that drives positive organizational change.
Results
The new software solution improved communication efficiency and data collection, leading to better customer experiences and increased employee productivity. Cistera Networks was able to leverage the speech analytics data to make informed business decisions and drive organizational change.
