The Challenge
Finding a reliable tradesperson was frustrating and unpredictable.
Homeowners faced:
- No-shows and unreturned calls
- Difficulty verifying qualifications and insurance
- Inconsistent quotes and unreliable service
Tradespeople struggled with:
- Unpredictable lead flow
- Low-quality enquiries
- Time wasted chasing jobs instead of doing work
The Solution
A complete digital marketplace platform that connects homeowners with verified tradespeople through a structured matching and vetting process.
Key Features Delivered
- Smart job posting and matching system
- 4-step tradesperson verification (ID, insurance, background, experience)
- Automated lead distribution to relevant trades
- Customer review and trust layer
- Centralised communication and job flow
The Results
- Homeowners matched with verified tradies within hours
- Increased trust and reduced hiring risk
- Higher job completion rates
- Better quality leads for tradespeople
Why This Worked
Instead of acting like a directory, the platform actively manages:
- Matching
- Verification
- Job flow
This removed friction on both sides of the marketplace.
