Cut Quoting Time from 2 Hours to Under 10 Minutes with AI

Overview

A growing New Zealand moving company was struggling with slow quoting, inconsistent estimates, and high customer drop-off before booking.

Manual site visits, back-and-forth emails, and spreadsheet-based calculations meant each quote could take 1–2 hours to complete - often resulting in lost leads and operational inefficiencies.

Isoft Technologies partnered with the business to design and build New Zealand’s first AI-powered moving platform, transforming how quotes were generated and how customers interacted with the company.

The Challenge

The client faced several critical issues:

• Extremely slow quoting process

  Each quote required manual item listing, volume estimation, and staff involvement.

• High enquiry drop-off rate

  Customers wanted instant answers but had to wait hours (or days) for a quote.

• Inconsistent volume calculations

  Different staff estimated volume differently, leading to underquoting or overquoting.

• Too many onsite visits

  Staff had to physically visit properties just to assess items.

The Solution

Isoft designed and built a mobile-first, AI-powered moving platform that automated the entire quoting workflow - from item capture to instant quote generation.

Key Features Delivered:

• AI Item Detection & Scanning

  Customers use their phone to scan rooms. AI automatically identifies items (beds, sofas, appliances, boxes, etc.).

• Automated Volume (m³) Calculation

  The system calculates total cubic volume instantly - with consistent, reliable estimates.

• Instant Quote Generation

  Quotes are generated automatically based on volume, distance, services required, and pricing rules.

• Customer Self-Service Portal

  Customers can capture items themselves, receive instant quotes, and confirm bookings online.

Before vs After

Why This Worked

Instead of adding another tool, Isoft redesigned the entire quoting workflow - focusing on:

• Removing friction for customers
• Reducing manual effort for staff
• Improving accuracy and speed
• Aligning technology with real operational needs

This wasn’t just a new app - it was a complete process transformation.