Results: 12x Faster Quoting

Cut Quoting Time from 2 Hours to Under 10 Minutes with AI

New Zealand’s First AI-Powered Moving Platform

12x
Faster Quoting
<10m
Time to Quote
+
Booking Conversions
Self
Serve Quoting

Overview

A growing New Zealand moving company was struggling with slow quoting, inconsistent estimates, and high customer drop-off before booking.

Manual site visits, back-and-forth emails, and spreadsheet-based calculations meant each quote could take 1–2 hours to complete - often resulting in lost leads and operational inefficiencies.

Isoft Technologies partnered with the business to design and build New Zealand’s first AI-powered moving platform, transforming how quotes were generated and how customers interacted with the company.

The Challenge

The client faced several critical issues:

  • Extremely slow quoting process

    Each quote required manual item listing, volume estimation, and staff involvement.

  • High enquiry drop-off rate

    Customers wanted instant answers but had to wait hours (or days) for a quote.

  • Inconsistent volume calculations

    Different staff estimated volume differently, leading to underquoting or overquoting.

  • Too many onsite visits

    Staff had to physically visit properties just to assess items.

The Solution

Isoft designed and built a mobile-first, AI-powered moving platform that automated the entire quoting workflow - from item capture to instant quote generation.

Moving App UI

Key Features Delivered:

  • AI Item Detection & Scanning

    Customers use their phone to scan rooms. AI automatically identifies items (beds, sofas, appliances, boxes, etc.).

  • Automated Volume (m³) Calculation

    The system calculates total cubic volume instantly - with consistent, reliable estimates.

  • Instant Quote Generation

    Quotes are generated automatically based on volume, distance, services required, and pricing rules.

  • Customer Self-Service Portal

    Customers can capture items themselves, receive instant quotes, and confirm bookings online.

Before vs After

BEFORE
AFTER
Manual item listing
AI-powered item detection
Spreadsheet volume calcs
Automated m³ calculation
Hours to prepare quotes
Quotes in under 10 minutes
Frequent site visits
Remote, self-service quoting
Inconsistent estimates
Standardised, accurate pricing

"What used to take hours now takes minutes. The AI-powered quoting system completely changed how we operate - and our customers love it."

— Director, New Zealand Moving Company

Why This Worked

Instead of adding another tool, Isoft redesigned the entire quoting workflow - focusing on:

  • Removing friction for customers
  • Reducing manual effort for staff
  • Improving accuracy and speed
  • Aligning technology with real operational needs

This wasn’t just a new app - it was a complete process transformation.

Project Details

  • Industry Moving & Relocation
  • Client Type Residential & Commercial
  • Key Result 12x Faster Quoting
  • Technology Stack
    Computer Vision
    Mobile Web App
    Custom Quoting Engine
    Cloud Infrastructure

Automate Your Quoting?

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