Route Capture
Pickup and destination details are captured alongside map context and approximate travel distance.
Passenger Transport Case Study
Digital Taxi Booking and Fare Estimation for Rickshaw
Isoft developed a responsive customer booking workflow that brings journey details, scheduling, vehicle choice, passenger requirements and estimated fare into one guided experience.
Customer self-servicefrom route entry to structured booking request
ClientRickshaw
IndustryPassenger Transport
SolutionDigital Booking Form
DeliveryResponsive Web Workflow
The booking challenge
Capture complete journey requirements without forcing customers to call
A passenger-transport booking contains more than a name and phone number. The service needs accurate pickup and drop-off details, timing, passenger and luggage counts, vehicle requirements and information that can affect the journey.
Rickshaw needed a customer-facing form that could guide users through these decisions and convert the information into a consistent digital booking request.
The goal was to turn a multi-step transport enquiry into one clear, responsive customer journey.
Information the workflow needed to capture
- Pickup and drop-off locations
- Immediate or scheduled travel
- Vehicle and fixed-price preferences
- Passenger and luggage quantities
- Flight details and driver instructions
- Baby-seat and accessible-vehicle requirements
What Isoft delivered
A guided booking workflow built around real passenger requirements
The interface combines route context, pricing information and service requirements in a form customers can use across desktop and mobile devices.
Journey Scheduling
Customers can request transport immediately or choose a later date and time.
Vehicle Selection
Car and van choices communicate passenger capacity and the estimated journey information.
Fare Estimation
The booking experience presents the estimated fare and supports a fixed-price preference.
Passenger Requirements
Passenger numbers, luggage, flight information and special instructions are captured before submission.
Accessible Options
Customers can identify baby-seat and hoist-van requirements within the same booking flow.
The customer journey
From journey search to complete booking request
Enter Route
Add pickup and drop-off locations and review the map context.
Choose Service
Select travel timing, fixed-price preference and an appropriate vehicle.
Add Requirements
Provide passenger, luggage, flight and accessibility information.
Request Booking
Submit one structured request containing the information required to progress the journey.
Responsive customer experience
The same structured booking journey across desktop and mobile
The responsive interface keeps route entry, vehicle choice, fare information and passenger requirements accessible on the devices customers use when arranging transport.
The project image is based on Rickshaw's live booking workflow and uses the genuine Rickshaw identity with non-personal sample information.
View Rickshaw's Booking Form
Delivered outcome
One structured route from customer requirements to a booking request
The delivered form gives Rickshaw customers a clear self-service journey for supplying route, timing, vehicle and passenger information while presenting relevant fare and service options before submission.
One guided formcovering route, scheduling, vehicle choice and customer details
Responsive accessfor customers booking from desktop or mobile devices
Structured informationincluding luggage, flight, accessibility and driver requirements
This case study describes the Rickshaw customer-facing booking form developed by Isoft. It does not claim ownership of the wider dispatch platform or attach unverified booking-volume, conversion, revenue or administration-saving figures.
Related capabilities
Explore the work behind this booking experience
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