The Challenge
A growing New Zealand retailer was selling products across multiple channels - their website, third-party marketplaces, and internal sales systems. However, their operations were heavily manual.
- Inventory mismatches between systems
- Manual order processing across platforms
- Frequent overselling and stock errors
- Time-consuming reconciliation work
- Limited visibility into real-time sales performance
As order volume increased, these problems began to impact customer experience, staff workload, and overall growth. They needed a single, reliable system to keep everything in sync.
The Goal
The business approached Isoft with a clear objective: Create a centralised, automated system that syncs inventory and orders across all sales channels in real time - reducing manual work and eliminating errors.
Our Solution
We designed and built a custom integration layer that connected all sales channels into one intelligent, automated workflow.
What We Delivered:
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Real-Time Inventory Synchronisation
Stock levels automatically updated across all platforms, preventing overselling and ensuring accurate availability.
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Automated Order Processing
Orders from all channels synced into one central system, eliminating manual data entry and reducing delays.
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Smart API Integrations
Connected Shopify, internal systems, and third-party platforms with bi-directional data flow.
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Centralised Reporting Dashboard
Single view of sales, inventory movement, and order status for data-driven decisions.
The Results
The impact was immediate and measurable. The business moved from reactive problem-solving to a fully automated, proactive retail operation.
- 100% elimination of manual inventory updates
- Significant reduction in order errors
- Hours of admin work saved weekly
- Improved customer experience
- Faster fulfilment
- Scalable foundation for growth
"We finally have confidence in our inventory and order process. Everything syncs automatically, errors are gone, and our team can focus on growth instead of fixing problems."
